Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.

CANADA

Standard Shipping: CAD $12
Estimated delivery: 3–5 business days

Express Shipping: CAD $20
Estimated delivery: 1–2 business days

UNITED STATES

Tracked Shipping: CAD $20, automatically converted to USD at checkout
Estimated delivery: 5–8 business days

DELIVERY ESTIMATES

Delivery times are estimates and begin after the order has been processed and shipped. Delays caused by the shipping carrier, weather, customs, holidays, or other circumstances outside our control may occur.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

CUSTOMS, DUTIES, AND TAXES

International customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country. These charges are not included in the product price or shipping fee.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, or if tracking indicates a delivery issue, please contact us through our Contact page with your order number and relevant photographs. We will review the situation and assist where reasonably possible.